Refund policy

REFUND POLICY

Our refund policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, your item must have a manufacturing or delivery defect, or fall within your 14-day right of cancellation. When you return your item, it must be unused and in the same condition that you received it.

Shipping

To return your product, please contact us at the following email address: elevenkitsuk@gmail.com

Delivery times for an exchanged product may vary depending on where you live.

If you are shipping an item worth more than £75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.